Zucol is a special place to work

Job Description:

Company: Zucol Group

Job Profile: Customer Support Executive

Office Address: Unit no. 15&16, 18th Floor, AIPL Business Club Sector 62, Gurugram, Haryana

Qualification:

Any Graduate Fresher/Experience with excellent communication skills
 

Key Responsibilities:
 

• Understand and resolve customer queries and complaints through various channels such as phone, chat, or email.
• Engage with customers to identify their needs and provide personalized assistance and solutions.
• Maintain a high level of availability to assist customers efficiently and ensure a positive experience.
• Process customer orders accurately and maintain data integrity.
• Collaborate with cross-functional teams to address complex customer issues and improve overall customer satisfaction.

Pre-requirements:

• Proven track record in customer service or support role.
• Excellent communication skills in English Language.
• Available according to client availability.
• Basic understanding of MS excel to maintain data.
   

Note: Immediate Joiner Required. Have to be available after office hours and weekends depending upon client's requirement.